At Viaja a tu Estilo S.A.S. we protect the personal data of our clients, travelers and visitors. This policy explains what data we collect, what we use it for and how you can exercise your rights, in accordance with article 15 of the Colombian Constitution, Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and the regulations that amend or supplement them.
1. Data controller
- Company name: Viaja a tu Estilo S.A.S.
- Tax ID (NIT): 902110139-9
- Address: Bogotá D.C., Colombia
- Email: hola@viajaatuestilo.com
- Phone / WhatsApp: +57 321 969 5780
- Website: viajaatuestilo.com
2. Definitions
- Data subject: the natural person whose personal data is processed.
- Personal data: any information linked or that can be associated with an identified or identifiable natural person.
- Sensitive data: data that affects the privacy of the data subject or whose misuse may lead to discrimination, such as health data.
- Authorization: the prior, express and informed consent of the data subject for the processing of their data.
- Processing: any operation on personal data, such as collection, storage, use, circulation or deletion.
- Data processor: whoever processes personal data on behalf of the data controller.
- Transfer and transmission: sending data to another controller (transfer) or to a processor (transmission), inside or outside Colombia.
3. Data we collect
- Identification: full name, ID type and number, date of birth, nationality and passport details when the trip requires them.
- Contact: mobile or WhatsApp number, email address and city.
- Trip and preferences: destinations of interest, dates, travel companions, type of trip, celebrations and special dates you choose to share.
- Payment: the information needed to process payments, through the corresponding financial institutions or payment platforms.
- Browsing: technical data such as IP address, device type, pages visited and cookies.
Sensitive data. We only process sensitive data, such as health, mobility or dietary conditions, when you provide it so that the trip meets your needs and with your express authorization. You are not required to provide it.
Children and adolescents. We process the data of minors only as needed to organize their trip, with the authorization of their parents or legal guardians and respecting their best interests and fundamental rights.
4. Purposes
We process your data to:
- Quote, book, organize and provide the travel services you request.
- Manage your bookings with airlines, hotels, operators, carriers, travel assistance companies and other suppliers.
- Comply with legal, accounting and tax obligations and those required by the competent authorities.
- Handle requests, complaints, claims and suggestions.
- Send you commercial information, offers, newsletters and greetings on your special dates by WhatsApp, email, text message or phone call, when you have authorized it.
- Carry out satisfaction surveys and improve our services.
- Analyze how our website is used and tailor offers to your interests.
- Prevent fraud and protect the security of our systems.
5. Data transmission and transfer
To provide the services you book, we may share your data with the travel suppliers involved in your trip, in Colombia or abroad, including countries that may not offer an equivalent level of protection when necessary to provide the service you requested. We also share it with technology providers acting as processors, such as web hosting, customer management, email and messaging services, who must keep it confidential and secure.
6. Your rights as data subject
As a data subject you have the right to:
- Know, update and correct your personal data.
- Request proof of the authorization you gave us.
- Be informed about how we use your data.
- File complaints with the Superintendence of Industry and Commerce, once the inquiry or claim process with us has been completed.
- Revoke your authorization or request the deletion of your data, when there is no legal or contractual duty to keep it.
- Access your personal data free of charge.
7. How to exercise your rights
You can send your inquiry or claim by email to hola@viajaatuestilo.com or on WhatsApp at +57 321 969 5780, stating your name, ID number, a description of your request and a way for us to reply.
- Inquiries: we answer them within ten (10) business days of receipt. If that is not possible, we will tell you why and when you will receive an answer, which will not exceed five (5) additional business days.
- Claims: if a claim is incomplete, we will ask you to complete it within five (5) days; if two (2) months pass without you doing so, we will consider it withdrawn. We answer within fifteen (15) business days from the date the claim is complete, extendable by up to eight (8) additional business days, in which case we will tell you why.
Inquiries and claims are handled by the management of Viaja a tu Estilo S.A.S.
8. How to stop receiving offers
You can stop receiving commercial communications at any time by using the unsubscribe link included in every email, by replying to our WhatsApp messages with the word BAJA (STOP) or by emailing us at hola@viajaatuestilo.com.
9. Cookies
Our site uses technical cookies, which are necessary for it to work, and analytics and marketing cookies to measure visits and personalize our communications. You can block or delete them in your browser settings, although some site features may be affected.
10. Security
We apply reasonable technical, human and administrative measures to protect your data against unauthorized access, loss, use or tampering.
11. Effective date
This policy is effective as of October 14, 2026. We keep your data for as long as needed to fulfill the purposes described and the periods required by law, such as those for keeping accounting records. Any significant change will be published on this website.