Children accommodation policy
Children under 2 travel free, sharing a bed with adults, and children up to 9 years old may share a double room with 2 adults.
Children aged 10 and over pay the adult rate.
A maximum of two children per room sharing with two adults, without an extra bed. Other arrangements must be checked.
Liability clause
The travel agency is subject to the liability regime established by Colombian Law 300 of 1996, Regulatory Decree 1075 of 1997, Decree 2438 of 2010 and other implementing decrees. The tour organizer's liability is limited to the terms and conditions of the program regarding the provision and quality of services. The agency accepts no liability to the customer for air transportation, except for charter flights and according to the conditions of the transport contract.
Refund policy
Refund policies for services not provided due to force majeure or acts of God, or to acts or omissions of third parties or of the passenger not attributable to the travel agencies, before or during the trip, which may be eligible for a refund, are set by each operator and will be confirmed to the customer once the travel documents are booked and issued, together with any applicable penalty or deduction percentages. The travel agency is not jointly liable for the amounts requested as refunds. Any refunds due will be made within 30 calendar days of the request. However, if the process takes longer for reasons beyond the travel agency's control, no interest will be paid on the amounts to be refunded. The refund percentage will depend on the supplier's conditions and the agency's administrative costs.
Travel policy
The travel agency accepts no liability to the customer or traveler for events such as accidents, strikes, riots, earthquakes, weather or natural events, security conditions, political factors, denial of entry permits or visas, the traveler's legal matters, health issues or any other case of force majeure or act of God that may occur before or during the trip.
To ensure the quality and delivery of services, tour schedules are very strict and the travel agency accepts no liability for delays caused by passengers, nor when the passenger's omission of any information relevant to the trip causes delays or problems in the normal running of the tour. In the event of force majeure or acts of God before or during the trip (accidents, strikes, riots, earthquakes, weather, security conditions, political factors, denial of entry permits, health issues, among others), or simply to ensure the success of the trip, the operator and/or the agency may modify, replace or cancel itineraries, dates, flights, hotels or optional services. The passenger accepts this when purchasing the services, and no refund of any kind is guaranteed.
Transfers will be provided for the flights reported by the customer. We are not responsible if a change is not reported in good time, or if the customer or the airline makes a change.
Room types
SINGLE ROOM: one bed.
DOUBLE ROOM: one or two beds, depending on the request.
TRIPLE ROOM: in Mexico this room type always has two double beds.
Luggage policy
The passenger is solely responsible for looking after their luggage and travel documents. The travel agency may help the passenger if their luggage or travel documents are lost, but under no circumstances will it be liable for the loss, damage or deterioration of these items.
The travel agency will inform the passenger of airline restrictions regarding prohibited items, maximum weight and number of pieces per passenger, the number of people allowed at attractions or tourist sites, and access limitations due to capacity. However, complying with these policies, which may change at the discretion of transport companies or service providers, is the sole responsibility of the passenger.
All additional information on validity, conditions, departure taxes in Colombia and abroad, fees, charges and other mandatory payments, preventive health measures at the destination and assistance services should be checked with your travel advisor when booking, and will also be stated in the travel documents as applicable.
Important travel information
All prices, rates, taxes, fees or contributions shown in this bulletin or quote are subject to change, availability and validity without notice, and must be paid by the passenger when the travel documents are issued. The hotels listed as planned at the end of each tour may change, without ever changing their category. Restrictions and conditions apply to each published rate according to its validity. Hotel rates depend on the room type selected. Cancellation policies, penalties, restrictions and specific package conditions will be provided to the passenger when the travel documents are issued.
The customer declares that they know and fully accept these conditions, which constitute the sole and complete agreement on the terms, conditions and restrictions of the contracted services, superseding any agreement or legal provision to the contrary.
